Can I contact you by phone with questions or to help me place my order?

Short answer: Please do!

Long answer: At Garnish we are intimately familiar with our product, sizing (we offer petite to plus sizes), and availability and would love to help you over the phone. In fact, we find phone communication to be much more efficient and effective than email communication when trying to determine sizing, etc. Please feel free to call us at the boutique (503.282.3200) during our regular business hours (10am – 6pm Monday – Friday, 10am to 5 pm Saturday and Sunday). Please understand that if we are working with another customer we may need to call you back.

Why would I pre-order an item?

Short answer: To reserve one of our limited quantity pieces and possibly receive a discount (see below)!

Long answer: Due to our quick-to-market timeline we purchase all of our fabric before creating the style so there are a set number of pieces that can be made of each color. Pre-ordering an item allows you to reserve one of our limited quantity pieces before it even goes into production (called pre-production pre-orders) or while it is still in production assuming your size is being made (simply called a pre-order). Pre-production pre-orders are filled first. Any remaining fabric is distributed through the sizes to create pieces for the boutique and website and if one of them is being made in your size you may buy it while it is still in production.

Are there any discounts when pre-ordering?

Short answer: Yes!

Long answer: If you order in the pre-production pre-order window you will receive a 15% discount! The end date of the window is firm; no discounts will be honored after that date. Also, the possibility remains that the item could sell out before the window closes so we advise that you order as soon as possible!

What is the best way to find out what is being offered for pre-order as soon as it becomes available?

Short answer: The newsletter!

Long answer: The best way to find out what is available for pre-order (and catch the pre-production discount window) is to sign up for our newsletter which is approximately sent monthly. The pre-orders are posted in conjunction with the release of this newsletter.

How else can I find out what is available for pre-order?

Short answer: We also announce our pre-orders on our facebook page, twitter, blog, and the home page of the website.

If I pre-order an item when will I receive it?

Short answer: 1 – 6 weeks for customers in the continental US.

Long answer: The timeline for receiving your pre-order depends on what point in the production schedule you place your order and where we are shipping it to. If you order a piece when it is first announced that it is available for pre-order your wait time is approximately 4 - 5 weeks for it to be finished plus additional time for shipping (unless you would like to pick it up in the shop). If you order your piece just before the production is finished your wait time may be as little as a day or two for it to be finished plus shipping time.

Can I return something I have pre-ordered?

Short answer: Yes!

Long answer: Pre-orders are returnable for any reasons if they are unworn, have the tags attached, and are in re-saleable condition. You may receive a full refund within 14 days of the date the item is shipped to you and store credit between 14 and 30 days. Due the fact that we make limited edition dresses and our stock is always changing we must adhere strictly to this policy and we apologize for any inconvenience.

What happens if a product I order is out of stock?

Short answer: Call to double check, but chances are you missed it.  Sign up for the newsletter to be sure you are in-the-loop for next time.

Long answer: At Garnish we understand that you value the benefits of buying exclusive clothes, pieces that are not mass produced. Therefore, our inventory is constantly changing and items go in and out of stock quite frequently. Typically once an item is out of stock it will not be refreshed (although you can always call to see if we will be making that item again or something similar). One way to ensure you reserve one of our limited quantity pieces is place a pre-order (see above).

All orders placed are subject to availability of stock. If an item you have ordered is not in stock, we will advise you via email or phone. If we are unable to fulfill your order as placed we can recommend an alternative product or refund you the total amount of purchase including shipping.

If I see something in the boutique, but not online can I still buy it without coming in?

Short answer: Yes, just call us.

Long answer: Not all products offered in the boutique are available on the website. However, if you see something in the boutique that you would like to later purchase please call during regular business hours (10am – 6pm Monday – Friday, 10am to 5 pm Saturday and Sunday) and we can process your order over the phone. If we are working with another customer we will gladly call you back as soon as possible.

Are sale prices in the boutique and online the same?

Short answer: Not always.

Long answer: Occasionally we will offer in-store discounts that will not be available online and vice-versa.

Can I buy a gift certificate online to be used either online or in the boutique?

Short answer: Yes

Long answer: When you buy a gift certificate on the website you will fill out a short form with the recipient’s name, email, etc. and the gift certificate will be added to your shopping cart. An automatic email will be sent to the recipient with the gift certificate details. The recipient can then use it online at checkout and the amount will automatically be deducted from their shopping cart. For example, if the gift certificate is for $100 and they purchase a skirt for $50, $50 will remain on their balance. The gift certificate number will stay the same and can be used until completely spent. If the recipient chooses to use the gift certificate in the boutique we will update the amount accordingly to allow any remaining balance to be used online.

If you are buying a gift certificate for yourself just put your e-mail and name in the recipient detail fields.

If I buy a gift certificate in the shop can it also be used online?

Short answer: No

Long answer: At this time in order to be able to redeem a gift certificate it must be first purchased online to receive your gift certificate number.

What payment methods do you accept?

Short answer: Visa, MasterCard, Discover, and American Express.

Long answer: We also accept good old-fashioned cash in the boutique.

Is there any sales tax?

Short answer: No!!!

Long answer: Garnish is located in beautiful Oregon where there is no sales tax so you will not be charged any (as if you needed another reason to shop at Garnish)!

Will I have to pay any taxes or duties for my order if it is shipped outside the US?

Short answer: Maybe.

Long answer: International orders can incur taxes and duties as determined by the customs agency within the destination country. Although this does not always occur, assessment of duties and taxes will be based on the value of the order and the Tax-free threshold (if it exists) for goods imported into the destination country. Payment of any duties and taxes is the responsibility of the recipient. While we apologize for any inconvenience, we have no control over such fees. (More information can be obtained by contacting your local customs office.)

Do the prices shown on garnishapparel.com reflect relevant duties and/or customs charges?

Short answer: No.

Long answer: The prices listed on our Web site do not include relevant overseas duties and other custom charges and/or administration fees that the parcel may incur when entering the country of destination. The majority of shipments are delivered free of customs taxes and duties however the destination country’s customs agency may select your shipment for assessment and could charge duties and taxes and/ or administration fees on your shipment. These charges vary from country to country and will not be covered by Garnish, LLC.

Can I use your product for editorial purposes?

Short answer: Certainly!

Long answer: If you are a journalist and wish to use product featured on Garnishapparel.com for editorial purposes, please email your request to info@garnishapparel.com and one of our team will contact you straight away.

How quickly will my order be processed?

Short answer: 1-3 days

Long answer: Your order will be processed in 1 to 3 business days. This excludes Sundays and major holidays. This is simply the order processing time and NOT the shipping time.

What if I want to buy pieces with more than one ship date (i.e. a pre-order and an item from the current collection)?

Short answer: You have a few options... see below

Long answer: If you place an order containing items with more than one ship date your entier order will automatically be held until all items are available to ship.  If you would like the items to ship as soon as they become available please place seperate orders, bundling together items with the same ship dates.  Alternatively, you can place one order with all items together and then call us with your credit card number if you would like the available items to be shipped sooner.

Can I track the delivery of my order?

Short answer: Yes.

Long answer: We ship USPS Priority mail. You will receive an email containing a tracking number and notifying you that your order has shipped.

May I alter/change my order after I place it online?

Short answer: Maybe

Long answer: We will always try to accommodate your requests for a different size or color, but if we do not have the design in stock or if you wait too long to place your request we may not be able to make revisions on your order.

Can I save on International Shipping Costs?

Short answer: Yes.

Long answer: If you purchase an item over $50 please feel free to call or email (with the subject “shipping internationally”) before placing your order. We could tell you if we are able to fit it in a flat rate envelope which would mean at least a $15 savings to Canada and Mexico and a $31 savings to other countries. If so, we could refund you the difference after your order is placed.

If you prefer to have your package shipped First Class Mail International (which is less expensive, but does not provide tracking) please add a comment when you order and we can look into it for you. If there is a significant price savings we can credit you the difference (please note: there will be a $5 handling fee if we ship First Class Mail International as we will need to take your package to the post office).

Can I extend the life of my Garnish designs?

Short answer: YES!

Long answer: Garnish included care and content instructions on the inside seam of every design. To ensure the continued quality of your items please follow all suggested washing instructions. Please also note that some items are very delicate, such as our silk chiffon dresses, and need to be treated with a little extra care, especially when putting on and taking off garments.

Can I receive a full refund for a Garnish purchase?

Short answer: absolutely.

Long answer: Your satisfaction with our product is extremely important to us. If for any reason you are not happy with your products you may return them for a full refund as long as we receive the item within 14 days of when it was purchased in the boutique or the online “shipped to” date. Items returned between 14 and 30 days are eligible for store credit only. The item(s) should be unused, in good condition, and with the tags still on. We do not accept returns or exchanges on sale items, special orders, or custom work (this includes items that have been altered for fit as well as items that have been custom embellished). We are not responsible for lost or damaged return items.

Shipping charges WILL apply to mail-in exchanges. Sorry, we do not refund any shipping charges and will not accept a COD delivery. For more detailed instructions on returns or exchanges please see our Return Policies page.

If I need to exchange an item, is there any way to have the new item shipped to me before you receive my returned item?

Short answer: Yes.

Long answer: If you need to exchange an item and prefer to not have to wait until the returned item is received by Garnish you may just purchase the new item on the website and return the original item following our return procedure outlined on our Return Policy page. Please indicate on your RA form that you already purchased the item which you are exchanging the original item for.

Can you help me if I have a quality issue with my Garnish pieces?

Short answer: Of Course!

Long answer: Quality is a top concern at Garnish. We would much rather replace, fix, or issue a refund for an item than have an unhappy customer. In addition, knowing about quality issues helps us to avoid similar issues in the future; so your input is extremely valuable to us. Please keep in mind that although we always strive for top quality products, our pieces are not mass produced so some variance in stitching, etc. will occur from piece to piece- we feel this makes each piece unique.

Can I return an item that is marked “As Is”?

Short answer: No.

Long answer: If an item is purchased “as is” with a disclaimer about a known quality issue we will not accept a return/exchange as the price was reduced based on the defect in the garment.