FREE SHIPPING ON ALL DOMESTIC ORDERS OVER $200 & NO SALES TAX!

SHIPPING AND RETURNS

RETURN POLICY

SATISFACTION GUARANTEE
Garnish would like you to be completely satisfied with your purchase. If you are not satisfied for any reason please don’t hesitate to contact us. We would much rather have a happy customer who will continue to count on us for quality items than an unhappy customer who will not return to shop with us!

ENSURING CONTINUED QUALITY OF YOUR PIECES
To ensure the continued quality of your designs please follow all washing instructions. Please also note that some items are very delicate and need to be treated with a little extra care, especially when putting on and taking off garments. When purchasing an item please refer to the sizing chart to help select the proper size for you.

RETURNS/EXCHANGES
For a full refund on a returned item, Garnish must receive the item within 14 days of when it was purchased in the boutique or shipped to you. Items returned between 14 and 30 days are eligible for store credit only. To make a return or exchange, please email info {at} garnishapparel.com with "Return" or "Exchange" in the subject line to notify us of your intent to the return or exchange the item(s). Online purchases may also be returned in the boutique. The item(s) should be unused, unaltered, in good condition, and with the tags still on. We do not accept returns or exchanges on sale items or special orders. We are not responsible for lost or damaged return items. When we receive your item(s) we will call you for your credit card number and refund the total (less shipping charges) or ship you a replacement (according to your preference). Shipping charges will apply to mail-in exchanges. Sorry, we do not refund any shipping charges and will not accept a COD delivery.

SHIPPING YOUR RETURNED MERCHANDISE
To return your product, you should mail your product to: 404 NW 12th Avenue, Portland, Oregon US 97209. You will be responsible for paying for your own shipping costs for returning your item. Depending on where you live, the time it may take for your exchanged product to reach you may vary. If you are shipping an item valued at more than $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.

QUICK TURN-AROUND EXCHANGES
If you need to exchange an item and prefer to not have to wait until the returned item is received by Garnish you may purchase the new item on the website and return the original item following the above procedure. Please indicate in your email that you already purchased the item which you are exchanging the original item for.

PAYMENT FOR YOUR REFUND
A refund will be credited back via your original method of payment. Mail-in returns will process 1 – 3 days from when we receive your item(s). In-boutique returns will be processed while you wait. Credit card returns will post approximately two days after the date of processing. It is possible that it could take and additional billing cycle for the credit to appear on your monthly credit card statement.

LATE OR MISSING REFUNDS
If you haven’t received a refund yet, first check your bank account again. Then contact your credit card company, it may take some time before your refund is officially posted. Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at info {at} garnishapparel.com.

GIFTS
If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you. If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and he/she will find out about your return.

QUALITY CONCERNS
Quality is a top concern at Garnish. We would much rather replace, fix, or issue a refund for an item than have an unhappy customer. In addition, knowing about quality issues helps us to avoid similar issues in the future; so your input is extremely valuable to us. Please keep in mind that although we always strive for top quality products, our pieces are not mass produced so some variance in stitching, etc. will occur from piece to piece- we feel this makes each piece unique.
If you find that an item has a quality issue please email: info {at} garnishapparel.com or call: 503.954.2292 immediately for reconciliation. Depending on the nature of the issue and your preferred course of action we will either; fix the item if possible, replace it if possible, issue a store credit, or give a refund.

“AS IS” ITEMS
If an item is purchased “as is” with a disclaimer about a known quality issue we will not accept a return or exchange as the price was reduced based on the defect in the garment.

SUMMARY
We want you to be satisfied with your purchase and feel confident about buying from Garnish. Your feedback helps us to constantly improve our quality. Please call if you have questions: 503.954.2292. Thank you for choosing Garnish!

 ORDERING & SHIPPING

ORDERING
Please review your order carefully before submitting it. Once it is submitted we can not guarantee that we will be able to modify it if needed.

PAYMENT METHODS
Online we accept Visa, MasterCard, Discover, and American Express. In the boutique we accept the aforementioned methods as well as cold, hard cash.

PURCHASING AND REDEEMING GIFT CERTIFICATES

When you buy a gift certificate on the website you will fill out a short form with the recipient’s name, email, etc. and the gift certificate will be added to your shopping cart. An automatic email will be sent to the recipient with the gift certificate details. The recipient can then use it online at checkout and the amount will automatically be deducted from their shopping cart. For example, if the gift certificate is for $100 and they purchase a skirt for $50, $50 will remain on their balance. The gift certificate number will stay the same and can be used until completely spent. If the recipient chooses to use the gift certificate in the boutique we will update the amount accordingly to allow any remaining balance to be used online.

ORDER PROCESSING TIME
Your order will be processed within 1 – 3 days of receipt (excluding major holidays). Please see below for estimated delivery times.

DOMESTIC SHIPPING
For standard delivery within the US (including AK and HI) we use USPS Priority mail which should take 2 -3 business days to arrive. You will receive an email with a tracking number when your order is shipped. Please see the below chart for charges:

Purchase Amount

Shipping Cost

Up to $49.99
$6.95
$50 to $99.99
$10.95
$100 to $199.99
$12.95
$200 and up
Free

Express Mail is available domestically for a flat rate of $30 and usually it takes 1 – 2 business days.  

INTERNATIONAL SHIPPING - CANADA & MEXICO
Delivery is via USPS 1st Class Package International Service which should take 6 - 10 business days to arrive.  The shipping fee is a flat rate of $30. 

INTERNATIONAL SHIPPING - ALL OTHER COUNTRIES SERVICED BY USPS
Delivery is via USPS 1st Class Package International Service which should take 1 – 4 weeks to arrive (often the time frame depends on the customs department of the destination country).The shipping fee is a flat rate of $35

 

 

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