RETURN POLICY

Satisfaction Guarantee

Garnish Apparel would like you to be completely satisfied with your purchase. If you are not satisfied for any reason please don’t hesitate to contact us. We would much rather have a happy customer who will continue to count on our apparel boutique for quality items than an unhappy customer who will not return to shop with us!

Ensuring continued quality of your pieces

To ensure the continued quality of your designs please follow all washing instructions. Please also note that some items are very delicate and need to be treated with a little extra care, especially when putting on and taking off garments. When purchasing an item please refer to the sizing chart to help select the proper size for you.

Returns/Exchanges

For a full refund on a returned item, Garnish must receive the item within 14 days of when it was purchased in the boutique or shipped to you. Items returned between 14 and 30 days are eligible for store credit only. To make a return or exchange, please email info@garnishapparel.com with "Return" in the subject line to receive a Return Authorization form and notify us of the return or exchange. For online orders please ship the item back with a copy of your receipt and the completed RA form. Online purchases may also be returned in the boutique (no RA form necessary). The item(s) should be unused, in good condition, and with the tags still on. We do not accept returns or exchanges on sale items, special orders, or custom work (this includes items that have been altered for fit as well as items that have been custom embellished). We are not responsible for lost or damaged return items. When we receive your item(s) we will call you for your credit card number and refund the total (less shipping charges) or ship you a replacement (according to your preference). Shipping charges will apply to mail-in exchanges. Sorry, we do not refund any shipping charges and will not accept a COD delivery.

Quick turn-around exchanges

If you need to exchange an item and prefer to not have to wait until the returned item is received by Garnish you may just purchase the new item on the website and return the original item following the above procedure. Please indicate on your RA form that you already purchased the item which you are exchanging the original item for.

Payment for your refund

A refund will be credited back via your original method of payment. Mail-in returns will process 1 – 3 days from when we receive your item(s). In-boutique returns will be processed while you wait. Credit card returns will post approximately two days after the date of processing. It may take up to two billing cycles for the credit to appear on your monthly credit card statement.

Quality concerns

Quality is a top concern at Garnish. We would much rather replace, fix, or issue a refund for an item than have an unhappy customer. In addition, knowing about quality issues helps us to avoid similar issues in the future; so your input is extremely valuable to us. Please keep in mind that although we always strive for top quality products, our pieces are not mass produced so some variance in stitching, etc. will occur from piece to piece- we feel this makes each piece unique.

If you find that an item has a quality issue please email: customercare@garnishapparel.com or call: 503.282.3200 immediately for reconciliation. Depending on the nature of the issue and your preferred course of action we will either; fix the item if possible, replace it if possible, issue a store credit, or give a refund.

“As is” items

If an item is purchased “as is” with a disclaimer about a known quality issue we will not accept a return/exchange as the price was reduced based on the defect in the garment.

We want you to be satisfied with the outcome and feel confident about buying from independent designer, Garnish. Your feedback helps us to constantly improve our quality.

Please call if you have questions: 503.282.3200. Thank you for choosing Garnish!